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"Top quality patio furniture"

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Home  >  Customer Feedback

Customer Feedback

Once you've made your decision on the furniture you want, you've gone through the purchasing process and you've received the teak furniture you've been anxiously awaiting, tell us about your experience with us. We welcome comments and suggestions. In order to serve you as best as we can, we need to know how we are doing. Our greatest gauge for this is to hear from our customers. Our testimonials are posted on the website so that you can see what others are saying about us. Not only does it help us, but it works in our favor for you to know how we're doing straight from others who have shopped with us.

The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in our Merchant Rating System, and customers who have ordered from that store have given it the highest ratings. Here are some comments from our customers. Special volume discount contact us at 510-750-6055 or email sales@classicteak.com, Don't forget to our to see a list of our "Commercial Customers"

 Free ground shipping within USA mainland
------- Customers' Comments ----
Rating

Excellent

Andy B, Pleasanton, CA

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
I love teak furniture, and I happened to be at the Pool supply across the street when I discovered this place. Man, it sure is quality built. I was very impressed with the durability. We purchased a High Bar table and everyone loves it. This year we added another high long table as well with 4 backless stools to go against the house by the pool. I am very impressed with their product, showroom, and professionalism and value. This place is a must see showroom if you are considering quality patio furniture.
03/09/13

Excellent

Bret A., San Ramon, CA

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title: OK, here are my 2 cents. Most people are quick to complain on YELP due to bad experience, so I tend to take with a grain of salt and don't post bad stuff. However, when service and product is truly superior, it is worth my time and I am willing to put my name on it. I stumbled upon this company in Dublin last year when in process of adding more teak to back yard and replacing the infamous plastic chairs. I have been in many showrooms and many a home and garden show. My initial impression was beyond amazement. This stuff is by far more superior to anything I have ever seen or owned. The thickness of the slats, the arms, look at the doweling and underneath at the butterfly joints, truly amazing craftsmanship. This is made to last a lifetime!! Having Teak is not cheap, but you get to a point in your life that sometimes the expense is worth it due to the beauty and impact. If you loosely cover it in winter, use a quality sealer like Semco, then it should be as smooth and beautiful as new every year (we do not like the old grey patina look). It is truly worthy of being inside. In addition, Harry (owner) and Charlene truly deliver unsurpassed customer service. They are informative, welcoming, no pressure sales folks. We have been back again this year and are very pleased with the additional purchase. You need to compare yourself, but I see the other reviews feel the same way. Very pleased and satisfied repeat customer!!!
02/11/13

Good

Ryan Braun, Chicago IL

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title: Body:It looks like good solid Teak furniture. Unfortunately, with Teak, the proof is in the pudding and we will see how the wood holds up to the weather. Assembly was not too bad. The use of dowels which require some sanding (sand paper included) is a little frustrating but if you have any do-it-yourself skill at all it was no big deal. The shipper however was very inflexible. They would only deliver between 1-5p at my location. The dispatcher arranged for a Saturday delivery which seemed too good to be true. Which it was, because on Friday at 11:30 am (which is not between 1 and 5 pm!) I got a phone call saying that the shipment had arrived. Further discussion revealed that they have never and will never deliver on Saturday. After some brutal phone tag with the truck driver, the dispatcher, and my wife, my wife left work to come and accept the delivery. She found the truck driver eating lunch at a nearby fast food restaurant, not answering his cell phone! She wasn't too happy about that to say the least. So anyway, seems like good furniture, shipping was problematic for us, but if you have more schedule flexibility it might work out better for you.
03/12/12

Excellent

Douglas J Wade, San Marcos CA

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title: My purchase arrived one day earlier than expected, it contained all the necessary parts and it was easy to assemble. I am very pleased with the end result!
02/21/12

Excellent

Lucy Foley, Santa Fe NM

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title: free shipping is great. good quality chairs. I haven't needed customer service. I will order from Classic Teak int he future.
01/15/12

Good

Nancy Elliott, El Cajon CA

The bench arrived very promptly after I ordered it. It is beautiful. My only complaints are that the holes for the wooden pegs don't match properly, so it was impossible to get some of the pegs in place. Also, instructions did not accompany the bench, so I didn't know what was in the little bottle of white stuff (I assume it was glue). 06/29/11

Excellent

Frederick Fischer, Brenton WV

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title: Everything was just fine, shipped quickly and delivered in excellent condition.
03/15/11

Excellent

John Miller, Spring Valley OH

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title: Thank You.
10/05/10

Excellent

Laura Luna, Koloa HI

Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title: Body:Customer Service called me immediately regarding shipping to Kauai. Everything about the transaction was easy and not time consumming.
08/21/10

Excellent

S. L. Smith, Texas

From our initial contact with a list of questions to final assembly our experience was excellent. We order an expandable teak table and needed delivery to be later than the company's usual delivery time. No problem. Delivery was timely, polite and accommodating. The table was packed for delivery in such a way that it was protected from almost any possible problem. The assembly directions were clear and assembly was efficient. The quality of construction and engineering is amazing. We had looked at a comparable ( we thought) table locally and upon seeing the Classic Teak table we concluded there was no comparison - Classic Teak wins hands down. Thank you so much for a great purchasing experience. S. L. Smith, Texas. 04/21/10

Excellent

Sandra Floyd

Have put together my beautiful teak oval shower stool. It sits outside my shower LOL. I was really impressed with the heft and beauty of the solid teak. Thanks for providing such a beautiful addition to my spa!. 09/21/09

Excellent

Sonya Chang

San Mateo CA

Delivery was exceptionally prompt -- I received my complete order on the 2nd business day after I placed the order, at no additional cost, because I live within short drive of the merchant's warehouse.  On the other hand, the delivery was by an employee of Classic Teak, not by a delivery company, and there was no tracking data or delivery notification.  So it was just fortunate that I was home the day at the time it arrived.  Although it was a little bit unusual, everything arrived in good condition and was handled fairly professionally.

The merchandise was well packed -- sturdily, but not excessively -- and in excellent condition.  I am no expert, but the quality of the furniture seems quite good.  There was one small missing piece (a brass washer), and when I reported this via e-mail, a replacement was mailed to me immediately.

Overall, I am very happy with the customer service and experience, and most importantly, the furniture.07/21/08

Excellent

Evelyn Montalvo

Richmond TX

I had placed an order for this item with another merchant and after 3 weeks never received the product.  Upon calling them found out it was not in stock.  Other merchants selling this product wanted an astronomical shipoping fee.  I purchased this item  from this merchant and received it quickly and at a reasonable price.  Very well packaged.

I used the product fearing perhaps I had waited too long to protect my furniture since the summer heat here in Texas was getting fierce.  The wood was already getting a "burned" appearance. I applied 2 coats as directed and the furniture looks great.  It did not totally camouflage the areas that had begun to be severely compromised but the overall appearance is GREAT!!  I will use it as directed and hopefully keep my lovely outdoor furniture for a long time.06/27/08

Excellent

Darlene Rimkus

Bothell WA

Beautiful umbrella base, extremely well made, high quality. It holds the 13 inch market umbrella with ease, very sturdy no wobble. The rollers on the bottom are wonderful and have come in handy. Very happy with this purchase. 04/08/08.

Good

A. P. Munsch

Westminster CO

Very attractive table. Stores easily and opens without difficulty. Easy to transport. Only one problem which took me about 30 min. to correct. I had to shim the hinges on the drop leafs so that the drop leafs opened and were level with the center top piece. 07/11/07

Excellent

Jonathan Bockian

Watertown MA

The chair cushions I bought are just as advertised. The quality of the material is very good, and the padding feels resilient and not skimpy. I was uinable to find comparable quality at a lower price, but found other vendors at much higher prices. I would buy from this merchant again.06/04/07

Excellent

Lawrence Fluker

Austin TX

Everything you could want from an on-line merchant. Excellent service. Good prices. Easy purchase. Fast delivery. Kept me advised of transaction through e-mails. 05/13/07

Excellent

Rodney Hornbake

Hadlyme CT

Goods are perfect and an excellent value. Suggest you stop using overland trucking company however.  They did not show up when promised, got lost twice, had no cell phone in the truck and tied us down for 7 hours making sure someone was home for the delivery.  Goofy behavior compared to UPS, FedEx and freight companies who have delivered here before

We are enjoying the table and chairs.  Thanks -5/04/06

Excellent

Robert DeAloe

Little Falls NJ

Excellent Value after reseaching Teak Patio Furniture both online and in stores. Satisfaction guarantee, along with free shipping, helped to solidify my decision. Shipping via UPS Ground, was excellent, just as their site map advised. No damage to set, as the packaging was very firm, noting that it came from West Coast to East Coast.
Patio Set is really nice. Some assembly for Stinson Deluxe Chairs was fairly easy. Beautiful chairs, nothing skimpy about them, nor the octagonal table. Brass fittings on hinges, with brass through bolts and brass washers indicates a more durable design. Overall, I am very very pleased with the Teak Patio Set.

Excellent

Laura Hough

Kennesaw GA

The teak box we ordered was sturdy, pretty, arrived on time and undamaged. We could not find a better price. We would recommend them.03/11/07

Excellent

Isabella Watt

Oxford MS

Good quality teak. Nice design. Great price. The order arrived 3 days after I placed it. Perfect! 02/20/07

Excellent

Joe Someillan

El Dorado Hills CA

the order was shipped the same day and arrived 2 days later. The assembly instructions were somewhat muddled and hard to decipher. It was obvious they were put together in a foreign country--or non-english speaking. 12/04/06

Excellent

Pamela Herbst

Austin TX

Chairs are beautiful. I was extremely impressed with the ease of ordering, the speediness of Classic Teak and the chairs themselves. Thanks! 11/09/06

Good

Leon Silverman

New York NY

The only problem that I had with my order is Classic Teak sent me an email stating that they had shipped my order via UPS. I tried tracking it through UPS only to find out the tracking number was invalid. I called Classic Teak and they informed me that they had shipped my furniture via FedEx Freight. I got a call from FedEx that very day that my furniture was in my city ready to be delivered 10/19/06

Excellent

William Stastny

Kohler WI

Teak cleaner and oil arrived promptly as promised and performed well. 10/14/06

Excellent

A Shah

Ellicott City MD

I was very happy with my order. My table and chairs are beautiful.The pictures on the website dont do the furniture any justice.Shipping was very quick, I received my order 5 days after placing the order.The customer service was excellent and very helpfull in answering all my questions. I will definitely shop Classic Teak again. 08/09/06

OK

Mary Ottoson

San Antonio TX

I ordered 2 items and one was defective but my husband has fixed the leak, added a new faucet(which was broken) and we have ordered new hinges which will be installed. The damage was not in shipment but in manufacturing. It appears to be a screw head was broken off and another was installed on top which has created hinge problems because the screw could not be screwed in completely and of course the broken screw was left in because the manufacturer could not get it out. This is an area we still have to fix. The screws are brass but would have been much better if they were phillips screw heads instead of straight screw heads. It may not have broken off if it was phillips. All the defects were undetectable until it was out of the box and trying the lid and putting ice in the chest and when the water melted it all leaked out.
The large storage chest seems to be in good condition and well made. 8/1/06

Excellent

Barbara Rapoza

PROMPT SERVICE- Delivery-wise and E-mail wise. ( NEWARK CA) 07/12/2006

Excellent

Bhaskaran Swaminathan

Highland Park IL

Excellnt place to but great quality teak furniture. The owner Harry is highly knowledgeable about teak furniture and very pleasant to dela with. 06/19/2006

Excellent

Debra Pinkham

Great value for the money (Winchester, MA) 06/15/2006

Excellent

Pamela Herbst

Austin TX

Chairs are beautiful. I was extremely impressed with the ease of ordering, the speediness of Classic Teak and the chairs themselves. Thanks 11/09/2006

Excellent

Susan Kent

Glen Ellyn IL

The only problem that I had with my order is Classic Teak sent me an email stating that they had shipped my order via UPS. I tried tracking it through UPS only to find out the tracking number was invalid. I called Classic Teak and they informed me that they had shipped my furniture via FedEx Freight. I got a call from FedEx that very day that my furniture was in my city ready to be delivered. 10/19/2006

Excellent

Susan Kent

Glen Ellyn IL

It is always iffy ordering off the internet with a new business, but Classic Teak was well worth the chance. The furniture came a few days after ordering, high quality, packed well and was easy to set up. I will definiely recommend this site to all who ask.09/24/06

Excellent

Michal Rittler

West Chester PA

Beautiful quality furniture. Excellent customer service. One piece was damaged in shipping, emailed digital photos of damage and they shipped the replacement immediately. Quick pickup on damaged item. 06/08/2006

Excellent

J Cooper

Incline Village NV

We ordered two steamer chairs and were so pleased with the quality, price and delivery that we ordered two more. I strongly recommend this vendor

Good

Leon Silverman

New York NY

Very easy to work with - great prices and quality.
Would recommend them to anyone looking to purchase teak furniture! 05/18/06

Excellent

Kristina Hauser

Madison WI

This is our second purchase from Classic Teak. The chairs and table are great, the only problem was that UPS sent one of the two packages to the wrong shipping hub, so one package (the chairs) arrived a couple of days later than the table, but no big deal. We would buy from Classic Teak again. 05/16/06

Excellent

Gary Kiser

Lincoln CA

Was very pleased with the entire process.
The material came damage free, in perfect condition, and was east to deal with.
I would highly recommend this company, and would use them again. 05/09/2006

OK

Michael Li

Madison WI

The item requires some assembly, and it is not fitting as it should so I will need to do some sanding and possibly boring to use the item as intended. Otherwise, the cost was good, communication and shipping were good. 05/04/2006

Good

Kristina Hauser

Madison WI

We purchased folding chairs and a table from Classic Teak. Ordering was easy, the prices were excellent (including the price of shipping, which was free)and we feel the furniture is beautiful and well-constructed. The wood is a rich color with lovely grain. The only reason we did not give an overall Excellent rating is beacause the table arrived missing the brass umbrella hole cover. Also, the table top had a 4 by 1.5 indentation, appartently caused during packaging for shipping (the same size and shape dent was visible on the packing box). We called customer service and within a week had received the missing brass hole cover. Also - and perhaps this is just the nature of teak wood - after a week of being out in the sun and a couple of rainstorms, the indentation on the table has nearly vanished. Is it possible that teak wood has a memory and the shape eventually restores? Anyway, we are so happy with our furniture that we plan to order two more chairs and a side table. 04/29/2006

Excellent

Alan Mcnichols

Stamford, CT

Price and value are excellent. Service makes it a three way tie! So good I came back for more! 04/29/06

Excellent

Allen Lawlis

Cary, NC

This is the second time I have purchased from this outfit. Both times the quality of merchandise was excellent, shipping was on time and the purchase was very easy to make online. Unlike my first purchase I felt that the price I paid for the merchandise was on the high side. My first purchase was for tables, chairs and lounges. This purchase for lounge cushions - they were a little pricey. 04/20/2006

Excellent

Kevin Cordes

St. Joseph, MI

This was our second order with them and the products are great. Delivery time was very reasonable too. Had a problem missing (I think they broke actually) two screws for one chair but they immediately sent out a shipment to replace those. Everything done via internet so it was seamless. Overall, love the quality for the price. 04/08/2006

Excellent

Charles Ramsey

Yorktown Heights NY

Classic Teak operates like all on line merchants should. They do what they say they will do and they do it on time. Classic Teak is one of the few on line vendors where I do not have to worry about the quality of their product or the delivery date. I have one vendor that I ordered from in November who has yet to ship.
Keep up the good work. If it just gets nice, I can use my new tables.04/06/06

Excellent

Jane Scandurra

Tarrytown NY

Excellent quality at a great price. Called to ask questions before purchasing and was extremely friendly and helpful. Would recommend highly.03/03/06

Excellent

Susan McCrocklin

San Diego CA

Item was exactly as advertised and arrived quickly. Would use this seller again.
02/26/2006

OK

Aaron Sosnick

New York NY

Im unable to provide a real comment at this time.My chairs came in a timely manner and seem great. However I ordered cushions for two of the chairs and they have not yet been sent. I will only be able to review this merchant when the order is complete. 12/05/2005

Excellent

Robert Reinhardt

Torrance CA

This was my second purchase and all was as expected. Excellent!!! Accurate order, Shipment notification, Received on time and quality products.10/10/05

Excellent

Laurence Rosansky

Roxbury CT

The quality of the products I purchased are excellent. The e-mail messages seemed personal, very nice. I have already recommended Classic Teak to several friends. 10/4/2005

Excellent

Laurence Rosansky

Roxbury CT

Quick and easy, I bought three small folding tables at a good price. Delivery was quick, and stuff was well packed. Doesn't have the super smooth waxy feeling like Westminster or Barlow (which are both way more expensive), but absolutely fine so far. I would buy from Classic again.09/28/05

Excellent

Park Davis

Provincetown MA

Purchased three steamer chair cushions. No selection of color -- dark green only -- but price was far lower than other suppliers. Free ground shipping with this order had these arrive eight days after ordered, perfectly acceptable. Quality appears to be above average. Im a satisfied customer. 09/19/2005

Excellent

Eugene Horn

Annapolis MD

Excellent company offering beautiful products 09/02/2005

Good

Rodolfo Fucher

Aventura FL

Overall the experience was excellent. My order was delivered faster than expected and in perfect condition. The assembly was straightforward and, for the most part, not more difficult than expected at purchase time.

There was one notable exception which caused me to provide four stars rather than five. I do believe that their excellent customer service would have rectified the situation quickly, but in the interest of time I was required to take matters into my own hands. A teak table that I ordered had a minor defect that required me to use a router (something the average homeowner doesnt have readily available) in order to complete the assembly.

I am guessing this is not the typical case, and all things said was just a minor inconvenence. I would definitely use this company again. 08/24/05

Excellent

Eugene Horn

Annapolis MD

The table is beautiful. The price was terrific and the delivery service superb. I have already recommended Classic Teak to several friends.08/20/2005

Excellent

Mark Root

Earlysville, VA

I did a lot of research on outdoor teak furniture and this company seemed to have the best product at the best price. Once I purchased my table and chairs, everything was delivered within one week (West Coast to East Coast)! Great job, Classic Teak! Thank you!! 08/01/205

Excellent

Sara Jahangir

Staten Island NY

We were amazed at the perfect packing and the workmanship of the furniture.07/08/2005
 

Excellent

Owen Rouse

Columbia MD

The product was exceptional in quality. The product was shipped when they said and arrived intact. One phone to to the company to ask some questions was answered by the owner of the company!

This is a fine product from a very good merchant. 07/08/2005

Excellent

Tom Fisher

Boone N.C

I recieved the table and chairs yesterday from Fed Ex. and am extremely pleased with the outcome. The instructions for putting the table and chairs together were extremely helpful, and it all took less than two hours and only one beer. With the exception of the rain that we had overnight which kept me from having breakfast on the deck this morning, I'm a very satisfied customer. I'll tell others of your fine products. 06/28/2005

Excellent

Ronny R Shipley

Melrose Park FL

Classic Teak, What a wonderful experience we just had dealing with your company. My wife and I have been looking at teak patio sets for our deck since the winter.

After searching through the internet, looking at our local patio furniture stores, and reading as much information on teak as we possibly could, we decide on ordering a table and chair set from Classic Teak. As I am sure you could imagine, we were nervous. This was a major purchase. I have bought many items on the internet, but never a purchase this large or important.This could not have gone any better. From the time I logged on to your site to the time I had assembled the table everything went very smooth.

I had an e-mail receipt within minutes and a follow up e-mail a day later saying my order was shipped and here is the tracking number. Five days later we had our furniture and we were very pleased. The packing of the table and chairs was fantastic. The quality of the furniture was first rate. The assembly was easy and everything from the Allen wrench to glue was included. These were some of the best, well written assembly instructions I have ever seen. Within 30 minutes we had the table setup and were admiring it.

Please pass on our thanks to everyone at Classic Teak for running a first class operation. I will surely be ordering again and you can bet I will pass on your name to anyone and everyone who is looking for Teak furniture. Thanks Again,  Ronny R Shipley

Excellent

Tina Moore

Melrose Park IL

I did my research and classic teak was $50.00 lower than the other merchants that carried the exact same end tables. I also liked the option of free shipping. The tables are everything I expected. Thanks Teak Classic.
A Very Satified Customer 04/20/2005

Excellent

Diana Hayter

Eaton Rapids MI

The table arrived in good condition. We are very pleased with it. It matches two teak rockers we have on our deck. 04/19/2005

Excellent

Paul Yeung

Bainbridge Island WA

The product we order is better than we expected with virtuely no defect and very little problem to install.
We will buy teak furnitures from Classic-Teak in the future when need arises. 04/12/2005

Excellent

Matthew Rodman

Pacific Palisades CA

Got exactly as advertised. They answered their phone and then questions I had. On-line purchase was easy, so was delivery by FedEx Freight. I recommend this vendor!    04/11/2005

Excellent

Michele Barraclough

New York NY

Very happy w/ my purchase, excellent quality, cheapest price out there, fast & free delivery. 110% satisfied. 04/02/2005

Excellent

Charles McConnell

Waldorf MD

My only concern with the website was that I had some difficulty matching up the table that I wanted with the chairs that I wanted. It was much easier to buy a set. Eventually, I figured it out, however, and got exactly what we wanted. They had a great selection of furniture.03/12/2005

Excellent

Linda Murphy

Stanhope NJ

The furniture arrived on time and was packed very well. I looked for hours for teak furniture and could not believe the prices. Classic Teak had just what I was looking for and affordable prices. Cant think of anything negative to say. 03/04/05

Excellent

Brian Newell

Austin TX

I am very pleased with the Table & Chair set that I purchased from Classic Teak.I am a frequent Internet shopper and this is one of the few times I can truly say my expectations have been exceeded. The quality of the furniture is outstanding, ordering and delivery were easy and timely. I cant speak to the customer service since everything went well and I did not have to contact them. For my money this teak Table & Chair set is a terrific value and Im looking forward to enjoying it for years to come. 03/01/2005

Excellent

Junia Kutscherauer

Miami Beach FL

This was an amazing buy! I received my furniture after only a week, using the free shipping, and Im on the other side of the country (Miami)! The furniture is beautiful, everything came nicely packed, and in perfect condition. Excellent price. Im very happy and will recommend to all my friends. 02/21/2005)

Excellent

Peter A. Shelton

Egg Harbor Township NJ

The teakwood table [actually, I intend to use it as a shower stool] that I ordered arrived on time and was uncrated and in use 30 minutes after its arrival[that time includes disposal of shipping materials]. Its sturdlily built and and I assembled it by myself with no trouble---just 8 solid brass nuts and bolts.  01/11/2005

Good

Laura Ingram

Westminster CO

Confirmation of the sale was not immediate, but I was delighted to receive my table quickly (in 1 week). The price was very good, and the customer service contact was courteous and informative. I would recommend Classic Teak to other furniture buyers.12/05/2004

Excellent

Allen Lawlis

Cary NC

I received the furniture as expected (free ground shipping from CA to NC). I was concerned that the furniture might to damaged in transit and was happy when everything was received in good shape. I was really impressed with the excellent packaging of the table and chairs and the high quality of the products. I would highly recommend this merchant to anyone else looking for teak outdoor furniture. 11/01/2004

Excellent

Joe Burghard

Fairfax VA

I received the three teak end tables today, precisely when you said they would arrive. I am impressed by the whole experience and felt the need tolet you know. Bronze fastening hardware, match-marked assembly, dowel plugged screw holes, excellent packing (which was needed,by the way - a large gouge in one of the packages but no damage to the product) and quality fabrication. Thanks for offering a great product. 09/29/2004

OK

Lydia Smyers

Marblehead MA

Ordering, service and delivery were all excellent. The furniture seems fine so far, but the chairs werent exactly the same as the picture on the web. (There was a slight difference in the shape of the chair back.) Also the mechanism to adjust the folding/reclining chairs isnt perfect on all of the chairs - but anytime there are moving parts its probably harder to get it exactly right. They did offer to take them back if we insisted, but were happy enough to keep them. (9/15/2004)

Excellent

Bertha Hanks

Irvine CA

It is a beautiful umbrella, better than I expected. I am very pleased with the purchase. 08/25/2004

Excellent

Katharine L Oliver

Washington DC

A great seller, everything as promised, prompt delivery, and item as described. Would use again and would recommend for other buyers  (08/05/2004)

Excellent

Jacquie Galutia

Yorba Linda CA

I was amazed with the speed of service. The table arrived within 5 days of ordering in perfect condition and was exactly what I wanted. Cant say enough great things. Dated (08/01/2004)

 Excellent

David McDermott

 Essex, CT 

: WE RECEIVED THE SHIPMENT OF TEAK FURNITURE AND WE'RE THRILLED WITH THE QUALITY AND APPEARANCE. IT TOOK LONGER TO UNCRATE THAN TO ASSEMBLE. WE HAVE PURCHASED SMITH+ HAWKEN TEAK FURNITURE IN THE PAST AND FIND THAT YOUR PRODUCT IS OF LIKE QUALITY AND LOTS AND LOTS LESS EXPENSIVE.THANKS  DAVE @ BY DESIGN      (06/23/2004)

Excellent

Michael Milligan

 Bainbridge Island, WA

Web site was easy to navigate and ordering was simple -- just as it should be. The company made an error in delivery (sent to my home address rather than the intended destination) but called before the table got to me, apologized, and made arrangements to fix it with no burden on me. Mistakes happen -- no big deal -- but its how theyre resolved that tells you how good a merchant is. They did it right.  (5/27/2004)

Excellent

Andrew Beaton

 Virginia Beach VA

Fast shipping with tracking numbers, excellent quality product, price medium to low compared to 10+ other stores. Overall, VERY good experience.  (05/06/2004)

 Excellent

Ooi-Thye Chong

 New York

Just as described -- sturdy, excellent quality table. Just the outdoor table we been looking for, for a long time for our terrace!!! The shipping was very quick. We are very happy!   (03/21/2004)

 Excellent

Jim Hobson

 Jackson, Wyoming

: We received our entire order on Friday. We are extremely pleased with the quality of the pieces.  I was particularly impressed with the way they are engineered and the ease at which the were put together.
Thank you for your assistance.   (03/14.2004)

Rating:- Excellent

From :-

JMC Atlanta, GA

I highly recommend Classic Teak for providing high-quality teak furniture, great prices, and excellent customer service. Note that I was very concerned when two teak benches arrived that had been damaged during shipment. I emailed pictures of the damaged benches to Classic Teak and they promptly shipped new benches and arranged for return of the damaged ones. Outstanding service! Thank you, Harry!    (03/04/2004)

Rating:- Excellent

From :-Dana Sharkey

Emmaus PA

Comments: The acknowledgement of the order with additional care instructions was very helpful. The order arrived in less than the estimated time after traveling from the West Coast to eastern Pennsylvania. It was packaged very well and arrived in excellent condition. The only problem is that the weather is too cold to use it yet!     (02/29/04)

Rating:- Excellent

Scott Moss,

Fort Lauderdale, FL

 Comments: I was incredibly worried about that big of a purchase over the internet. Classic teaks did a great job of customer service from the time of order, to them calling me to confirm when it would arrive, receiving a eight chairs and a large table in 7 days, the ease of assembly and the organized shipping process. I am totally thrilled with my purchase, and people cant believe the price of such high quality furniture. Thanks.    (Date 02/02/2004)

Rating:- Excellent

From :-

Phil Imbrenda,

Ex. Vice President

National Publishing Co. Inc.

Tavares, FL

Comments: Every now & then you run into a company that delivers not only what they promise, but exceeds expectations. Classic Teak is such a company. I was leary about purchasing furniture online, but when it comes to teak, you have little choice. I spent weeks looking at every website out there that carries teak patio furniture, looking for a specific type, then decided on Classic Teak. I called Hardeep, who handled my fears of purchasing from an unknown source; assuring me that the quality I would receive was the best from Indonesia. I received the chair & tables in less than a week!!!!! Wow! Hardeep was right, the patio furniture was the best I have ever seen. ( Much better than the pictures on the website ) From the time I picked up the phone to receiving my shipment I was handled with professionalism. Fast, courteous, quality...Classic Teak has it all. 5 stars. Thank you Hardeep.   (Date 10/28/03

Rating:- Excellent

 From :-

 Pete Marsico

Chapel Hill ,NC

Comments:-

 Very smooth transaction, ... great products ... happy customer! ... will buy from them again.    (Date 10/21/03)

Rating:- Excellent

 From :- Pete McGill,

 Danver,CO

Comments: I just wanted to say that I received the patio furniture in good shape and I am very pleased with the quality and value as well as the quick delivery. I would recommend Classic Teak to anyone I know. (10/10/03)

Rating:- Excellent

  Max, Ohio

Comments:- I purchased a patio dining and chair set July of this year. I delayed writing to you to ensure that the set met my expectations. I am pleased to the point of thrilled. The set was delivered on time and the quality is exceptional. Everyone who has seen the set believes that I spent about $2,000 more than I paid. What a bargain, (10/06/03)

Rating:- Good

 From :-

Chris Dickinson

West Hartford CT

Comments: Order process was easy Information, on shipping was hard since web site was not updated with shipping info...had to email for that. Shipping took 12 days. we received one item damaged, not Classic Teaks fault. They handled damage to table well and coordinated replacement piece. Very apologetic, but it really wasn't their fault.                    (Dated 09/20/2003)

Rating:- Excellent

Sylvie Therrien 

 South Yarmouth, MA

Comments:-When a delay in delivery kept our furniture at bay for more than a week, customer assistance was prompt to find and solve the problem with the shipping company and reassure us that our new furniture was on its way...Everything looks good and the packaging prevented any damage during such a long voyage from California to Cape Cod, Massachusetts...We will enjoy it for years!!!  (Dated 08/07/2003)

Excellent

Eileen Weatherby

Fairbanks, AK

Comments:- I received the furniture today (already!) and I am so pleased with the quality and appearance. I'm sure you'll hear from me again. Thanks for the good service.   Dated 07/31/03)

Rating:- Excellent

 From :-Gary Boutin

Sterling MA

Comments:- Quality of merchandise excellent. Service prompt and delivery exactly as promised. Great value compared to other on-line merchants. Dated 07/21/03)

Excellent

Michael Sieren

Milwaukee, WI

 

Comments:- We have received our teak furniture. It is beautiful . . .even more beautiful than anticipated. By the quality appearance and feel, the furniture will be part of our family for a significant time. Buying over the internet was a great experience  . . .even the freight people were gracious and helpful.

My wife and I thank you and your company.              Dated 07/19/03)

Rating:- Excellent

-Carolyn and Jim Nestingen

St. Paul, MN

Comments:- Just a note to let you know that our two steamer chairs and our two tables arrived today. They are beautiful and we are very pleased with the quality and with your quick and fine service. Thank you so very much. Dated 06/12/03)

Excellent

Martin Hall

Brookline MA

Comments:- Prompt service and shipping. Product is of a very good quality level and good value compared to those competitors we looked into. Dated 06/12/03)

Excellent

Duane Lefevre

Boston MA

Comments:- Shipment was quick. Communication was good. Prices were very reasonable especially with the free shipping. ( Dated 05/31/03)

Rating:- Good

From :-Peter Iasso

Port Jefferson NY

 

Comments:- The bench arrived within the estimated time. I got notification of shipment within a day of placing the order, but it took a week to ship across the country (CA to NY) by truck, so have patience. UPS's tracking information for ground shipments lacks the granularity to be useful. It showed the pick up of the bench and then the next time it showed any activity I had the bench already. ( Dated 05/16/03)

Rating:- Excellent

 

Leslie Vangel
Portsmouth, RI
Comments:- We recently ordered (and just received) a teak dining table and eight chairs, and the ice chest from your company.  We are thrilled with the products, the quality is just fantastic!  My husband's birthday is coming up on April 17, and I know that he would love another ice chest.      ( Dated 04/17/03)

Rating:- Excellent

George Sinner

Towaco NJ

Comments:- Pleased with price, quality and personal service. Company response to my e-mail questions and comments was prompt and informative. Order was shipped as promised and received intact. Estimated savings of $300.00 for teak bench of same quality if purchased locally.      ( Dated 03/17/03)

Rating:- Excellent

Nina Gilden Seavey

Washington, DC

Comments:- Hardeep - I just wanted to let you know that we received our order and have unpacked it and set everything up. Every piece was packed with incredible care and assembly was easy (and I am not good with tools). Everything was perfect. The quality of the furniture in every way was stunning. We are very happy customers. All the best, Nina    ( Dated 03/09/03)

Excellent

Nina Gilden Seavey

Washington, DC

Comments:- Hardeep - I just wanted to let you know that we received our order and have unpacked it and set everything up. Every piece was packed with incredible care and assembly was easy (and I am not good with tools). Everything was perfect. The quality of the furniture in every way was stunning. We are very happy customers. All the best, Nina   ( Dated 03/09/03)
 

Excellent

Edward Ray, FL

The furniture looks better than I expected. Delivery was prompt. The price was about 2/3 of other sources. I expect to buy some chairs from them in the near future 01/18/03

Rating:- Excellent

From :

I have made 2 orders from Classic Teak now. They were prompt and kept me informed of my order status. It was a pleasure ordering from them
Rating:- Excellent Very prompt service---product appears to be good quality for the price---I'm pleased
Rating:- Excellent I was very pleased with my order. The web site was easy to use. It was great to be able to track my order with UPS. It arrived on the expected date and everything was in perfect condition. I was impressed with the quality and value of the steamer chairs I purchased
Rating:- Excellent  We were very pleased with the entire process from start to finish. Classic Teak sent emails keeping us informed of the status of our order, along with detailed information regarding the care of the products we ordered. More importantly, the furniture we received was packed with such care and almost fully assembled, it made setting our deck up a breeze. The high quality of the products is obviously the number one priority, and I believe this furniture will last us a lifetime. I highly recommend purchasing from this company, and plan to use them again in the future.
Rating:- Excellent very prompt answer to my emailed questions before placing my order. thanks
Rating:- Excellent the chairs are good quality and they were received packaged well and received promptly
Rating:- Excellent I purchased the teak folding picnic table for my sailboat. One day turn around! I ordered on a Monday morning and Tuesday afternoon it was on my door step. Great follow through with e-mails. Even forwarded a "Caring for Teak Guide" within hours of ordering. I paid 55% less than the price listed in a discount marine catalog and 70% less than a price I found at a retail store for the same exact piece
Rating:- Excellent We bought the benches as a memorial for my Mom, who recently passed away. Classic Teak was excellent in understanding the situation, offering to help assemble and providing the necessary information we needed for plaques on the benches. I would highly recommend them.
Rating:- Excellent Bill was professional and prompt. He personally delivered the bench we ordered within a few days of placing the order, despite his busy schedule. M. Larson 
Rating:- Excellent Bill Frink of Classic Teak was very helpful and knowledgeable about his product and teak in general. He was also patient and answered my many questions promptly and thoroughly, showing concern for my understanding and satisfaction. I would do business with Bill and Classic Teak again.
Rating:- Excellent Great quality products. The service received was the best I've ever gotten from an on-line merchant. Plus they have great prices - I HIGHLY recommend them.
Rating:- Excellent The order was damaged in shipment, but they replaced the item imediately. I would order from them anytime.
Rating:- Excellent I highly recommend Classic Teak. This merchant succeeds in providing both excellent customer service and quality teak furniture. And the effort shows at all levels. From the generous cuts of teak, the hefty brass fittings and the free shipping, Classic Teak is a true alternative to more established garden furniture retailers. Excellent Excellent Excellent 
Rating:- Excellent Bill Frink at Classic Teak answered all of my zillion questions about his Teak and the care of. I got all of my pieces when they were promised and they are beautiful! Great product. Great customer service
Rating:- Excellent Truly wonderful. Answered my many questions (over a time period) promptly. The chairs, table and bench exactly what I expected. The items were packaged very securely for shipping, and I have already recommended this "store" to a friend.
Rating:- Excellent I will recommend Classic Teak anyone. Good customer service! Excellent
Rating:- Excellent  Bill Frink was great! He answered all of my questions and it the steamer chair was shipped very quickly. My husband absolutely loves his chair. We will be sure to use Classic Teak when we are ready to buy more pieces. Thanks! 
Rating:- Good They were very accomodating. I exchanged e-mail with them several times to determine availablity of several items. 
Rating:- Excellent good quality/faster than promised delivery/excellent follow-up notification via e-mail!! Excellent
Rating:- OK  I would have liked to have talked to a person about the order one time for more specific information about shipping. I was pleased with the merchandise and would order again from them. The packaging in the shipping was fantastic, so everything came through in perfect shape. Excellent 
Rating:- OK I paid for two day shipping, and the product still took nine days to arrive. Excellent 
Rating:- Good The table is beautiful and I got the merchandise in a timely manner, and with some nice communication with the merchant. Happy with the outcome
 
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