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Home  >  Shipping & Return Policy

Shipping & Return Policy

Free ground shipping within USA mainland

Shipping

All patio furniture and garden accessories are shipped via UPS and motor freight companies. They do not deliver to a P.O. boxes address, so please provide a street address for shipping. A phone number is required for all orders because most of the shipping companies use the phone number to schedule delivery. The shipping service is available for curbside (Monday to Friday) only. For indoor or any other special delivery arrangements, please contact us or the shipping carrier. Sometimes they do provide special delivery service even for an additional charge.

We offer free shipping for all our teak furniture items for delivery anywhere in USA mainland. For shipments outside United States mainland e.g. Alaska, Hawaii and Puerto Rico, please contact us for shipping rates.

We can also ship items using Next Day, 2nd Day and Three Day Services for rush order. Please contact us for discounted shipping rates as we will discount 20% to 40 % of the shipping costs for rush orders.

Please verify all items properly when you receive them and if you see any damage, please notify Classic Teak as well as the carrier immediately (within 48 hours of receipt of goods). To exchange damaged items, please take digital pictures of damaged area and Email us. It will help us to file a claim with the shipping company.

Return Policy

We offer a 30 day money back guarantee on all products sold on ClassicTeak.com. Our customers have been happy with quality and design of the products. Our return rate is less than 0.1%. If you do have to make a return, please call us or email us to get "Return Authorization" before returning any items. We will make arrangements with shipping carrier to pick up the merchandise from your location. Please get "Return Authorization" within 30 days of your purchase. We will not accept return merchandise for items bought beyond 30 days. All products must be returned in their original packaging and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs. In case of a return, please do the following:
  • Pack all merchandise in its original box (as you received) with all the cushioning (packing material) properly.
  • Contact Classic Teak customer service for a return request and authorization.
  • We will make arrangements with our discounted carrier to pick up the merchandise from your location( You can also use your own shipping carrier).
  • Once we receive the merchandise, our warehouse inspectors will inspect the item for any damage, use etc.
  • Full Credit (minus shipping charges for shipping back to us) amount will be mailed to you.
Note:- Damaged items (during transit back to us) cannot be refunded. It can be shipped back to you at your expense.

If you refuse to receive any item delivered by a commercial freight company for any reason other than externally visible damaged merchandise, the item shall be treated as a return and return shipping charges shall be applied to you.

Tax Information

9.5% sales tax will be added for all shipments to California. There is no sales tax for shipments going outside of California.

Warranty

Our products are warranted to the original owner for one year from the date of purchase against defects in workmanship and materials. This allows for replacement of any defective component at no charge within the first 1 year. Depending on the damage or claim, ClassicTeak.com will resolve the situation by using one of the following ways.
  • Send replacement part or hardware
  • Repair item in our workshop, Hayward, CA.
  • Replace with new item. The warranty does not cover damages caused by the effects of normal wear and tear, severe weather occurrences, negligence, misuse and unauthorized repairs.

CANCELLATION POLICY:

A Cancellation fee will be applied for orders placed if the following criteria are not met:

Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 8:00am to 6:00pm PST

  • CANCELLATION FEE:
  • VISA / MASTERCARD - 2.5% OF TOTAL PURCHASE PRICE.
  • AMERICAN EXPRESS / DISCOVER - 3.5% OF TOTAL PURCHASE PRICE.
If you cancel the order after we shipped the merchandise then you will be obligated for the shipment charges to and from your location.

For any additional questions, please contact us by e-mail or by phone.

Our e-mail address is sales@classicteak.com
Direct Phone:-800-616-0667
510-750-6055
Fax:- 510-619-9718

Warehouse: 27601 Industrial Blvd
Hayward, CA-94545.

Classic Teak.com is subsidiary Unit Of J & M Decorations, Inc.
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